Frequently Asked Questions
What should I do if I want expedited shipping?
Call Equalizer Systems. UPS Ground is the only option through the online parts store.
I am a dealer, how do I obtain a dealer log-in?
If you are already set up as an Equalizer Systems Dealer, you can email us to get set up with a login by clicking here. If you are not a current dealer, please call us to be set up. (800) 846-9659
What credit cards are accepted?
We except Visa and MasterCard if you order through our office. Our online store accepts all major credit cards.
What is the return policy if I order the wrong system?
Uninstalled systems can be returned for credit within 30 days of original purchase subject to inspection. There is a 20% restocking fee. Customer is responsible for return shipping fees. An RGA number must be issued by Equalizer Systems for the return. Credit will not be issued for parts returned without a valid RGA. .
What is the return policy if I order the wrong part?
Uninstalled parts can be returned for credit within 30 days of original purchase subject to inspection. There is a 20% restocking fee. Customer is responsible for return shipping fees. An RGA number must be issued by Equalizer Systems for the return. Credit will not be issued for parts returned without a valid RGA..
What is the warranty on replacement parts?
Replacement parts are warranted under the same guidelines listed in the warranty policy of your operation manual for the remainder of the original warranty or 90 days, whichever is longer. Proof of warranty repair date and original vehicle purchase date are required.
What is the warranty on your systems?
Your system will come with either a one or two year warranty. Please review the corresponding operation manual for specific warranty terms. These manuals can be found in the service section of our website. If you purchased a replacement part, the warranty period is 90 days from the date of purchase.
What if I can’t find the part I am looking for?
Replacement part charts are located here. If you still cannot find what you are looking for, please call Equalizer Systems. (800) 846-9659
How do I know which system to use for my vehicle?
We have various guides on our website to help determine the lifting capacity and stroke lengths of the jacks best suited for your vehicle. Please call our sales department and an Equalizer Systems sales representative will be happy to assist you.
When will my order ship?
- Replacement parts and trailer jacks ordered before 12:00 PM EST will ship the same day
- Replacement parts and trailer jacks ordered after 12:00PM EST will ship the next business day
- Auto-Level systems and Stabi-Lite® systems will ship in 2 business days
Where can I find my model number?
The model number of your pump is needed to identify many replacement parts. It will be located on a tag on either the motor or the manifold. Please see samples below:
Is there a dealer in my area that carries or services your systems?
We have sold to and worked with over 1000 dealers within the past few years. Your local dealer or service facility may already represent our product. We also provide service at our facility in Elkhart, In.
If I have a problem with my system, who can fix it?
Most issues are very simple to repair. You can contact your local service facility or call Equalizer Systems for a possible suggestion. Please keep in mind that in order to get a warranty issue covered, you must have authorization from our service department prior to the repair.
If I have a problem during the weekend, how do I get assistance?
We have many service and troubleshooting documents on the Service & Support page of our website. If you cannot find the solution to your issue there, we offer technical support after regular business hours- for emergencies only, please. By calling our regular 800 number, you will be asked to leave a message describing your issue and a technician will return your call.
Do you offer installations and service at your facility in Elkhart, IN?
Yes, we have a service staff and building available for installation of any Equalizer Systems’ product. Please give us a call to schedule your appointment. We also provide 30 amp electrical hook-ups and a parking area for over night stays.