Just a quick note to thank you and everyone at Equalizer Systems. GREAT customer service. I arrived a few minutes early and walked up to the first person I saw on the shop floor — gave him my name and he said they were expecting me and they would have us in the shop in just a few minutes. He went on to explain it would take around 5-6 hours but that we would definitely be out of there by 2:30 as that is the time they knock off for the day. Came back a couple of hours later and spoke to a nice young lady at the customer service area office. Gave her my name and she knew exactly who I was, what the current status of the install was and when it would be ready for pick up (approximately). Gotta tell you, now a days it’s more likely to get the “deer in the lights look” from customer service personnel than any real help or info — especially as it applies to RV’s. Didn’t get anyone’s name but Fred’s, wish I had. Fred did a great walkthrough of the system operation and talked at length about preventative maintenance (what little there is) recommendations. Couldn’t be happier with the leveling system and with your organization. Sorry we missed you, but hope you had a great day off. Once again, thanks for a great service and buying experience. Please pass our comments to your management and our thanks to you workforce.
Jeff & Tere Lachenmyer